At Rural Computer Consultants, we pride ourselves on offering top-notch support to the fuel and propane industry.
We are ready to help. Give us a call or fill out the form below.
Normal Support Hours
- Monday-Friday 7am-5pm CT
- Support Line: 320-365-4027
- Email us: [email protected]
- RCC Support Remote Link (Activate this after you fill out the form below)
limited Support hours
- Monday-Friday 5-7pm, Saturday 8am-2pm CT
- Please call and leave a voicemail: 320-365-4027
- OR Email us: [email protected]
- RCC Support Remote Link (Activate this after you fill out the form below)
Holidays OBSERVED – closed
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Afternoon of Christmas Eve
Christmas Day
Request RCC Support
RCC SUPPORT GUIDELINES
If a user is TOTALLY DOWN (meaning can do NO work in RCC) the call is to be returned within the hour. Typically this would be a system crash or possibly a hardware failure. It is imperative that users do not abuse this, by calling and claiming to be totally down, when they are not.
If a user is partially down the call is to be returned within 4 hours. A ‘partially down’ customer is one that cannot work in one area, but is still able to proceed and work in other areas of RCC.
If a user just wants information The call is to be queued and returned when possible. The scenario here could be a new feature or item that the user wants to start using, or wants more info on how it works, or how to set it up. Our staff tries to return all calls within the day, even the ‘info only’ calls. But there are times of the year that these calls may require a longer wait.
If you are not receiving support within the above guidelines, please contact Management at RCC.
Have you visited the Member Hub? You may be able find your help in a training recording!