Frequently Asked Questions

The RCC software includes Key Performance Indicators (KPIs) reporting, Routing & Optimization (Dispatch Manager), Mobile Truck Solution (MOGO), a modern user interface with a New Age Look, a Full Accounting Suite, Web & App Services, and much more.

Easy, with our superior RCC customer support, over four decades of experience as a family-owned & operated business, and our active engagement with the NPGA (National Propane Gas Association).

The user interface is highly intuitive, thanks to the rewrite of RCC UI in version 10 (v10). Designed with input from our customers, v10 streamlines task flow, enhances navigation, facilitates effective onboarding, and ensures consistency across all screens.

Yes, the system is designed to be user-friendly for the novice and advanced users, making it easy for non-technical users to navigate.

Yes, RCC software is customizable to fit the specific needs of your business operations. RCC is not an “off-the-shelf” product; it offers numerous custom switches to tailor your company. With the support of our dedicated onboarding team, we ensure the software is aligned with your business needs.

Yes, our software supports route management and delivery scheduling for propane and fuel trucks. With Dispatch Manager, we can forecast for multiple fill-type locations and provide up-to-date map optimizations. Whether delivering propane, gasoline, oils, or other products, MOGO gives drivers full customer information at their fingertips. MOGO streamlines delivery information and processes, ensuring full synchronization with the back office.

Yes, our software includes real-time tracking features. You can view up-to-date location points of drivers and trucks in route, as well as receive real-time delivery notifications.

Yes, our software includes features for tracking safety compliance, training, and inspections. With our Service Manager module, you can create and maintain work orders. Paired with the MOGO tablet, service technicians have full customer information at their fingertips. They can report leaks and checks, and all relevant data is imaged and stored inside RCC’ s FDS v10 for easy access and tracking.

It can run in the cloud(hosted) or on-premise. We secure our cloud environment with 24/7 security monitoring, segmented networks, and software tools that continuously inspect system activity.

Yes, we provide comprehensive training for new users as well as ongoing training for software updates. Training options include one-on-one phone sessions, shadowing computer screens, monthly webinars on topics like “Building Your Business” and “Feature Focus,” a quarterly newsletter sharing new features and services, a virtual resource library with all training sessions, a Summer Onboarding series, and the RCC annual customer seminar.

RCC follows an annual subscription pricing structure. It is not a “one-size-fits-all” solution, as it offers a range of modules and integrations. You can select the features that are most important to your business needs. To explore all available modules and integrations. Please visit the resource page.

Yes, there is a one-time onboarding fee that covers conversion, setup, and training. As your business grows or changes, you can adjust your modules, integrations, and licenses as needed. There is no locked-in package, offering flexibility to scale as required.

Yes, RCC Software is highly scalable. With RCC’s flexible pricing structure, it can easily accommodate businesses of all sizes, from single-user offices to large, multi-branch operations. This allows RCC to grow alongside your business as you expand in terms of customers or operations.

There are no limitations on the number of users, locations, or propane tanks.

The software is very adaptable, as RCC integrates with industry-leading third-party services, enabling you to effectively manage both customer and business growth while staying aligned with changes in the propane industry and future technological advancements.

RCC software offers customizable dashboards for each user, allowing them to view key metrics at a glance. A few examples include, Customer Gain/Loss, Top 10 Categories by Sales, Top 10 Categories by Quantity, Contracted Units, Top 10 Overdue Customers, Scheduled Tasks, Open Service Work Orders, and many more. Additionally, our queries are highly customizable to meet your company’s specific needs for daily operations.

Yes, RCC Business Analytics can be added to your subscription, providing custom reports to track business performance metrics such as sales, inventory, and delivery efficiency, with a focus on C-level KPIs.

Yes, real-time analytics are provided and available to scale if you wish to zero in on a single truck in delivery, many trucks or ALL trucks in route.

Yes, the software provides Web Services/App access, allowing technicians, drivers, and managers to securely log into a company account. This enables customers access to their own data, make payments, request work or deliveries, and communicate directly with the office.

Yes, our Mobile Office on the Go (MOGO) product does exactly this. MOGO allows drivers to update delivery status and log notes directly through a mobile interface while in the field. It automatically logs all delivery and service work, seamlessly integrating with the Fuel Distribution System (FDS) for efficient tracking.