We are all living through a historic period as COVID-19 causes continued closures of schools, restaurants, and other establishments. One thing rings true, all of us in the propane and fuel industry must continue moving forward. How can we continue to provide our products and services while safely distancing ourselves from our customers and fellow employees? Even more so, how can we provide our customers with the same level of service they have always received, despite social distancing restrictions? Rural Computer Consultants has a few tools that can assist make remote working for fuel & propane companies possible in this changing world.
RCC’s Remote Working Tools
The RCC Cloud
Moving to the RCC Cloud allows staff to work from anywhere with an internet connection and a computer. Staff in the office can continue to look up customer information, schedule deliveries, and print invoices and statements all from the comfort of their home. With the RCC cloud, your data is always secured and backed up as well.
With the MOGO (Mobile-on-the-Go) handheld solution, your drivers never even have to enter the office to receive important customer and delivery information. This allows your drivers to remain socially distant from even office staff and limit their exposure and risk of getting sick. When they have completed all of their deliveries they pass all of the completed delivery information back to the office electronically without having to be in contact with any other staff. The MOGO tablets also provide a backup for data lookup in the event of power loss or data breach. The tablets can be used as a lookup tool in order to get basic customer information in the event the back office software is not available for any reason.
Web Services, (an optional module for RCC’s Fuel Distribution System) has a couple of benefits for both your office staff and your customers. With web services, customers can look at their account information and pay their bill directly online. With an employee login, your staff can also lookup customer information from home or anywhere an internet source is available.
Smart Phone App
With RCC’s Smartphone App, (an optional module for RCC’s Fuel Distribution System) your drivers and staff can look up customer account information from a google or apple device. All the pertinent account information at the tip of their fingers.
Office, Home, or Remote – We are Here for You
The team at Rural Computer Consultants is committed to assisting our customers with the same service our customers have come to expect. Our staff has transitioned to a work-from-home setting to continue to support you in their day-to-day roles and we expect more remote working for fuel & propane companies. As our society transitions to a new normal, let RCC assist you with the tools to provide your staff and drivers with a safe and user-friendly environment. Stay safe and healthy!
Want to learn more about how Rural Computer Consultants can help your fuel and propane business to embrace remote work through the Cloud, MOGO, Web Services or the Smart Phone app? Contact us here or call our Sales Department at 800-722-6659 to arrange for a demonstration.