If you attended the 2023 Rural Computer Consultants Customer Seminar, you experienced for yourself the massive benefits that networking in-person with dozens of other industry professionals and learning first-hand from RCC staff can bring to you and your company. But when we got back to the office, the halls were buzzing with questions and conversations about the seminar. So we thought, we understand why customers want to attend…but why do RCC staff want to go so bad? In turn, we decided to get their thoughts on the seminar and share how the seminar is the loving effort of all of our staff at RCC!
Why RCC Staff Believe Customers Should Attend Seminar
An overwhelming response from many staff was how the seminar acts as a huge networking platform for RCC customers. The ability to talk to other fuel companies and learn how they do business is an opportunity for customers to potentially learn new and more efficient ways to do business. Not only are they fuel companies in the same industry as you, but they are using the RCC software as well, so it is a chance to share successes and challenges with like-minded individuals. Ben Carlson, Tech Support, says that the seminar is also a chance for customers to “voice their concerns, find solutions to issues, and offer suggestions to staff for changes or upgrades.”
The ability to interact in person with staff and competitors willing to share their knowledge is something you want to be a part of, it’s so good. -Samantha Schweiss
On top of the endless networking opportunities, we believe that some of the best ways to learn about the RCC software is while the experts are standing right there. You get an opportunity to see what RCC is up to, has to offer in the future, and get your questions answered immediately.
We hope our customers take home lots of information they can use to help build their businesses. – Sara Barksdale
Why All RCC Staff Members Want a Ticket to Seminar
It’s not about the food, the hotel stay, or getaway from their regular day-to-day job. Instead, we could sum up nearly every staff members answer in six words: putting a face with the voice. Our staff members are on the phone with our customers day after day, but to see them in person and put a face to that voice behind the phone, shake their hand, or even hug them is their favorite part. Loren Henderson, Software Support, said, “It is exciting to meet customers face to face and chat with them outside of the structured work environment.”
We want to meet the faces we have not met before and catch up with those we’ve known for years. It’s like a family reunion each year. – Tara Amberg
Bummy Baumgartner, MOGO support, shared, “We want to get to know you and your business because we care. We are a family-owned business, and we want to treat our customers like family as well.” As a “people company” our staff likes to get out and connect with you, our people. We also enjoy getting to show you the latest and greatest things RCC has to offer, hear your software questions, and troubleshoot scenarios. We often learn just as much from you asking us questions! Kathie Freitag, Software Support, shared, “it’s exciting to sit down one on one with customers, and many times they love to expand on projects they plan to work on versus using it for phone time.”
Why RCC Continues to Host a Seminar Each Year
Education, connection, and appreciation are the three words that summarize staff thoughts about the annual seminar. Jamie Bohlin, Software Support, states, “V10 can be overwhelming, and we want to be here to help you work through it and learn new things, in a more relaxed environment, that may help you run business better!” Further, we want to provide a platform for our customers to network with other people that do what they do. This is almost always the number one best feedback we get each year regarding how great it was to chat with other propane companies. Finally, the seminar gives our staff a chance to share their appreciation with you, our customers.
It’s nice to show we appreciate them by shaking their hand, talking about work and non-work related things and showing them that we’re more than just a voice on the other end of the phone. – Darin Ditterich
When asked about this year’s seminar changes and the addition of keynote speakers, Tricia Winstead, Software Support, responded, “…the seminar demonstrates that RCC cares about making propane companies and their families stronger and sexier in the new resources we introduced.” We are already working to plan what we can do to make next year bigger and better, and your feedback helps guide those plans!
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