Propane delivery, an essential service for countless households and businesses, requires meticulous planning to ensure efficiency and customer satisfaction. Recently, we had a enlightening conversation with Nicole from McPhail Fuel Company, a valued RCC customer since 2012. Nicole’s experience sheds light on the remarkable impact of how customized reporting has revealed opportunities to make their forecasting more efficient for propane deliveries.
McPhail Fuel Company, in Cotati, CA, has been a dedicated RCC customer for over a decade. Their journey highlights the transformative power of tailored software solutions in the propane industry, especially when faced with the challenges of serving many customers efficiently, particularly during the demanding winter season.
The Game-changer: RCC’s Frequent Delivery Report
Enter RCC’s innovative solution: the Frequent Delivery Report. Developed in collaboration with McPhail Fuel Company, this specialized report offers a detailed analysis of propane delivery data. It provides insight into customer delivery frequencies, tank levels, and gallons delivered, making it an invaluable tool for propane companies seeking operational organization.
I reached out to them asking for a report that included multiple specific pieces, and Bud built me a report that was so much more than I could have asked for.
addressing inefficiencies head-on
One of the primary issues McPhail Fuel Company encountered was the excessive number of deliveries to specific customers due to inefficient scheduling. Nicole recognized the need for further propane delivery optimization and turned to RCC for a solution. The customized Frequent Delivery Report came to the rescue.
Nicole utilizes the report to pinpoint inefficiencies and reduce unnecessary deliveries. This not only saves valuable time and resources but also enhances customer satisfaction by reducing the frequency of visits.
We had one stop that was on the forecasting schedule for once a week, and since we added the remote monitor to the tank, we’ve only been out there twice in a few months.
“There were errors made in our routing, due to knee-jerk reactions creating an overwhelming amount of frequent stops, especially during the pandemic. Customers running out of gas once were put on a 4-week schedule, which happened with multiple accounts,” Nicole added. The report empowered Nicole to identify customers who could benefit from remote propane monitor, eliminating the need for frequent visits while still ensuring customers never ran out of propane. This strategic investment significantly improved efficiency and cost reduction for McPhail Fuel Company.
She shared that her drivers have been very receptive to the changes being made to routes that have come out of the report. They don’t feel like they are making unnecessary stops anymore. Nicole added, “I like to loop them in when I am looking at the reports for specific customers sometimes because honestly, they know the customers best.”
COmmitted to customer success
RCC is committed to understanding the unique needs of propane companies like McPhail Fuel Company. Our dedication to developing customized solutions stems from our in-depth industry knowledge and our relentless drive to help our customers thrive.
RCC is unlike other fuel software companies. They truly care about propane companies. Because it was built out of the propane industry, they truly are For Fuel People, By Fuel People. They just get it.
Empowering success in the propane industry
McPhail Fuel Company’s success story with the Frequent Delivery Report serves as a testament to the power of customized software in the propane industry. By harnessing the insights provided by this report, the company has achieved remarkable improvements in efficiency, cost reduction, and customer satisfaction.
If you are facing similar challenges, it’s time to explore what RCC’s customized solutions can do for your business. Customized reports are just one example of how we can help you streamline operations, save money, and ultimately provide superior service to your customers.