Although RCC has been installing MOGO (Mobile Office on the Go) handhelds for over ten years, one thing has stayed the same: every install is different. Recently, they took on one of their largest months and installs yet, and with an unexpected deadline. With an install that was supposed to take place over three months and start in June, RCC ended up starting and completing it within just the month of September. This was in addition to other planned installs that RCC stayed committed to. That equated to 5 weeks, 8 states, and 145 drivers trained. This is a true testament to the power of experience, teamwork, and adaptability.
It takes every department
On an install of this caliber within this short of a timeframe, it is an “all hands on deck” situation. From shipping to sales, to support, to admin, to fulfillment, and to every department in between (including our families at home), we collaborated on the highest levels and pitched in where it was needed to get the job done. With so many RCC employees who have been in the field for over a decade, they were able to draw on their collective knowledge to help streamline processes throughout the installs. This allowed them to iron out potential issues and fine-tune strategies along the way.
The team and installers met regularly to share experiences and lessons learned on-site. This knowledge-sharing ensured that each team was well-prepared and aware of what to expect when they arrived at their installation locations.
One unique aspect of their approach was the week of rest they took between each week of work. This wasn’t just about recharging physically; it was also about ensuring that everyone came back to work with a fresh perspective and a clear mind. They believed that this was essential for avoiding mistakes and ensuring the quality of the installations.
As with any massive project, unforeseen challenges arose. From missing tablets to unexpected hardware requirements, the team had to think on their feet. At one point, they quickly coordinated with another installation location to obtain missing tablets, ensuring the project stayed on track. Another unknown on truck installs is the hardware currently in the truck prior to the installation, and on one installation, a part was missing.
So within the course of one single day, we next day mailed out the correct parts, so that we could complete their installation first. That way, we can walk away and not have additional work to do, which is very crucial when we’re dealing with trucks, because these things need to be out on the road the next day. – Kyle Sheehan
Moreover, we ensured that each company had the tools and processes in place to support their drivers after installation. Whether it was the owner-operators coordinating with their teams or larger corporations ensuring communication flowed through the correct channels, having these tools in place is vital to back drivers in the field and ensure a smooth transition for all.
Anytime RCC does an install for a company, there is a relative uptick in support needed to assist the newly trained fuel staff on how to use the software and handhelds as day-to-day issues arise. With industry-leading software support, the RCC team ensures that whether you are a brand-new customer or have been with us for decades, you always receive the highest level of personalized support from our team. Even through the largest install in the quickest amount of time in RCC history, customers experienced zero delays in support!
That’s something we pride ourselves on. It’s why we stick our phone number right on our hardware. We’re that confident that we put the number right in front of you. They call us. We’re here for you. – Bummy Baumgartner
Throughout the installation process, the RCC team gained valuable insight about the importance of documenting and providing input to their customers. While they had control over certain aspects, there were areas they couldn’t manage directly. Our team believes that success isn’t just about completing installations but also about being good partners and ensuring that our customers understand their role in making the project a success.