ORIG DATE : 11/04/2013

LAST REV   : 11/04/2013

TO                : Windows Users with third party system vendors

FROM          : RCC Technical Support Department

SUBJECT     : Performance troubleshooting using while using RCC FDS

If you are reading this on a piece of paper, please get the latest version from http://www.rccbi.com/general/performancereview.htm

 1. What antivirus is running?

• Add Exceptions for .DDF, .ISM, .IS1, .ELB and .DBR extensions.
• Disable or exclude scanning the entire mapped drive to RCC.

� Disable scanning the RCC folder on the server.

 2. Is XFServer enabled?

• Verify the workstation has correct environment variables for according directory(d1, b001).
• Make sure XFServer service on server has the correct environment variables.
• Make sure UMFLCTRL file is set to according directory(ex: d1, b001).
• Check Windows Firewall exceptions list for XFServer.
• Test Synergy ping commands to the server using �synxfpng SERVERNAME� to verify the IP returns a local address.

3. Is there a backup running?

• Schedule backups for later in evening if possible.

4. Is the network link running at at LEAST 1Gb?

• Be sure the network adapter is capable of running at least 1Gb at full duplex.

5. Are windows updates up to date?

• Install all recommended updates. Optional updates at user's discretion

6. Are enough system resources free to run normal operations?

• Check available RAM and CPU usage. At least 30% should be free.

7. Is the RCC server running Windows Small Business Server?

• We do not support it.

8. Check system event viewer for potential problems/errors.

• Are there disk errors?
• Anything with a red X should be reviewed.

9. Is the current install of windows older than 3 years?

• Temporary files and old programs leave traces across the hard drive. Consider formatting and starting from scratch again.

10. Is the hardware older than 4 years?

• Intel Core 2 Duo(2006) and newer run much more efficient than Pentium D or Pentium 4 CPUs. Quad Core CPUs are recommended
• Workstations should have at least 2GB of memory total, as programs opening and closing fluctuate usage. Servers should have at least 8GB of memory, and terminal servers should have at least 1GB of memory per user logged in
• Hard drives older than 4 years get tired or may still be IDE and perform slow.

11. Malware infections

• Scan with Malware bytes antimalware, Hitman pro, etc.

� Please ensure your system is clean to optimize performance.