MEMO
: XO003
ORIG DATE :
5/3/2000
LAST
TO : Windows Users with third party
system vendors
FROM :
Jason A Buetow
SUBJECT : System requirements for running RCC
software
PLEASE
NOTE: You are not just purchasing hardware. You are “hiring” a systems vendor.
Your systems vendor will be the person responsible for the installation,
configuration, security, and upgrades of all hardware and software in your
office.
In
order to use the RCC software in your office there are minimum system
requirements you must meet. Please
review these guidelines with your system vendor and have the computer system
set up completed before calling RCC support to install RCC’s software.
Please
be certain your systems vendor is able to properly perform all responsibilities
that are necessary for both the initial set up of the system as well as your
future expansion needs. Your office may have immediate or future need to
utilize many Internet applications. Firewalls, VPNs, Terminal Services, web
based database inquiry and other applications are becoming common in our
customers offices. There are other areas we are exploring, and no doubt many
technologies that do not exist that will be very useful for RCC software in the
future. Your systems vendor should have the knowledge and ability to implement
the system updates necessary to meet your current and future needs. In summary, your systems vendor is
responsible for the installation, configuration, security and upgrades of all
hardware and software in your office, except for the RCC software itself.
Network Basic Requirements
1.
The computers must be networked
together.
2.
The Ethernet LAN should be setup to use the
TCP/IP protocol. 100mbps or faster wired
network required. Gigabyte networking is recommended.
3.
The workstations must have a mapped drive
pointed at the drive on the server where the RCC data and programs are located.
The root level of the drive where RCC is installed should be shared, and this
is the share that should be mapped from the workstations
4.
The RCC program is very network intensive
and requires high quality networking hardware and software in order to function
properly.
5.
Norton Antivirus and its sister products
adversely affect the RCC software and should not be used. The latest versions
of McAfee also slow systems down in our testing. RCC suggests using CA Threat
Manager with network drive scanning disabled for your mal-ware defense needs.
The
Server (or single user system).
1.
Windows Server 2003 and 2008 Standard or
Enterprise Editions, Windows XP Pro with SP2 or Windows Vista Business required.
Windows Server Small Business Server is not recommended. RCC software no longer
supports Windows 2000, ME, 98, 95, 3.1 or older.
2.
RCC supports Terminal Servers and Citrix
servers.
3.
Please meet or exceed Microsoft’s
recommendations for processor speed and
4.
All the latest Service Pack and Windows
Update should be installed on all systems.
5.
Minimum 1 GB free hard drive space for
RCC’s programs.
6.
Recommend 500 MB to 80 GB of additional
free hard drive space for data, varies by company. If RCC Imaging is installed,
the hard drive requirement will be substantially larger.
7.
Hard disks/arrays containing RCC data must
be formatted with NTFS.
8.
Backup device. (We strongly recommend using
a tape drive. For more information on
the backup device and setup, please refer to RCC’s memo XO002 on backups.
If you need a copy of this memo please request one from RCC.) Please turn on
Shadow Copies in Windows on Windows 2003/2008/Vista. If using ArchiveXpress II
or later, you will need to have a backup system capable of backing up SQLExpress or SQL Server.
9.
RCC’s TeamViewer remote support software
should be installed and configured for use. A link to this download can be
obtained from RCC technical support department.
10. The
Remote Plus function of
11. All
power saving should be disabled. Please
do not use fancy/3D screen savers.
12. RCC
software should be installed on the root level of the drive you choose to
install it on.
13. ArchiveXpress
II (RCC’s document imaging system) requires .net framework 2.0 to be installed.
Network Workstations
1.
Windows Vista Business or Windows XP Pro
with SP2 required. Window Vista Home and XP Home are not supported. RCC
software no longer supports Windows 2000, ME, 98, 95,
3.1 or older.
2.
Please meet or exceed Microsoft’s
recommendations for processor speed and RAM memory.
3.
Minimum 50mb of free hard drive space for
RCC software.
4.
Mapped drive to RCC programs and data on
server (R:\ preferred). Network should use TCP/IP protocol.
5.
Each user on the network needs a unique
user name when they log into Windows.
6.
Each workstation needs a c:\temp folder.
7.
RCC Recommends using at least 1024x768
desktop resolution for best program viewing.
8.
ArchiveXpress II (RCC’s document imaging
system) requires .net framework 2.0 to be installed
The Printers
1.
Shared and installed so that all the
computers can print to each printer.
2.
“Auto”
installed printers in Windows XP do not work. Auto printers should be deleted. Printers must
be installed manually.
3.
RCC recommends using Okidata
printers if you are using continuous feed printers. Impact printers should be run
in
4.
RCC laser forms work best on laser
printers that use PCL5e printer language.
5.
The Fuel Distribution System’s standard
continuous feed statements require a 132-column printer.
Guidelines
for setup and continuing support if you purchase your system from another
vendor:
If your system is purchased through a third party
vendor, RCC expects that vendor to do all installation, configuration,
maintenance and upgrades. If, as a last
resource, RCC is needed to setup, configure and/or upgrade the system, the
following charges will apply:
Server(s) : Minimum 4 hours at double standard support
rate*
Workstation(s) : Minimum 2 hours at double stardard
support rate* per workstation
Additional time and material is billed at double
standard support rate. If there is travel involved, you will be billed double
standard support rate plus travel expenses.
* Note: this rate is for
system support of third party systems purchases only. Third party systems purchases do not affect
your RCC software support rate. Please call RCC for a current rate schedule.
Please feel free to contact our sales department for
any additional information at 800/ RCC-ONLY (800/ 722-6659).