MEMO : M020B

MEMO : XO003

ORIG DATE : 04/03/2000

LAST REV : 04/07/2016

TO : Windows Users with third party system vendors

FROM : Jason A Buetow

SUBJECT : Hardware Memo (System Vendor and System Requirements for RCC Software)

If you are reading this on a piece of paper, please get the latest version from http://www.rccbi.com/general/hardware.htm

PLEASE NOTE: You are not just purchasing hardware. You are “hiring” a systems vendor. Your systems vendor will be the person responsible for the installation, configuration, security, and upgrades of all hardware and software in your office.

In order to use the RCC software in your office there are minimum system requirements you must meet. Please review these guidelines with your system vendor and have the computer system set up completed before calling RCC support to install RCC’s software.

Please be certain your systems vendor is able to properly perform all responsibilities that are necessary for both the initial set up of the system as well as your future expansion needs. Your office may have immediate or future need to utilize many Internet applications. Firewalls, VPNs, Terminal Services, web based database inquiry and other applications are becoming common in our customers offices. There are other areas we are exploring, and no doubt many technologies that do not exist that will be very useful for RCC software in the future. Your systems vendor should have the knowledge and ability to implement the system updates necessary to meet your current and future needs. In summary, your systems vendor is responsible for the installation, configuration, security and upgrades of all hardware and software in your office, except for the RCC software itself.

Network Basic Requirements

1. The computers must be networked together.

2. Internet access

3. The Ethernet LAN should be setup to use the TCP/IP protocol. 1000Mbps or faster wired network required. RCC does not support wireless LAN networking with our software.

4. The workstations must have a mapped drive pointed at the drive on the server where the RCC data and programs are located. The root level of the drive where RCC is installed should be shared, and this is the share that should be mapped from the workstations.

5. The RCC program is very network intensive and requires high quality networking hardware and software in order to function properly.

6. RCC recommends Eset Antivirus. This can be purchased from RCC. [1]

7. Please exclude network scanning, the \rcc folder and subfolders, and the dbr.exe process from your virus scanning software on all of the computers running RCC. Also exclude the \SynergyDE folder.[2] For customers using ArchiveXpress, please exclude the C:\Users\xxUSERxx\AppData\Roaming\Archive Software Development\ArchiveXpress folder. [3]

The Server (or single user system).

We suggest using a standalone server for RCC if you have more than 5 users running RCC.[4]

1. Windows Server 2012 R2 Standard or Enterprise, Server 2012 Standard or Enterprise, Server 2008 R2 Standard or Enterprise Editions, Windows 10, Windows 8 or 8.1 Professional or Enterprise, Windows 7 Professional, Enterprise or Ultimate Edition. Both 32 and 64 bit versions of Windows are supported. 64 bit Windows is recommended.[5]

Windows Server Small Business Server is not supported..[6] (*See below for more info on Windows Small Business Server issues)

2. RCC software no longer supports Window XP [7], Windows 2000, 2003, ME, 98, 95, 3.1 or older

3. RCC works with RDP and Citrix servers. [8]

4. Pentium i7 or better processor. (Xeon preferred for standalone servers)

5. 8gb or more memory. Please meet or exceed Microsoft’s recommendations for memory.[9]

6. All the latest Service Pack and Windows Updates must be installed and maintained on all systems.[10]

7. Minimum 5 GB free hard drive space for RCC’s programs.

8. Recommend 5GB to 80 GB+ of additional free hard drive space for data, varies by company. If RCC Imaging is installed, the hard drive requirement will be substantially larger.

9. Hard disks/arrays containing RCC data must be formatted with NTFS.

10. For optimal performance, RCC recommends RAID 10 or RAID 0 for use with RCC data servers.[11]

11. Backup system in place. Please turn on Shadow Copies in Windows. If using ArchiveXpress later, you will need to have a backup system capable of backing up SQLExpress or SQL Server. Backup System must be capable of a restore of all the RCC date files at the point of the backup. An offsite backup, like Mozy Pro, is highly recommended and encouraged.[12]

12. RCC’s TeamViewer remote support software must be installed and configured for use. A link to this download can be obtained from RCC technical support department. [13]

13. All power saving should be disabled. This includes Ethernet/Network Interface Card power saving.[14] Please do not use fancy/3D/graphics intensive screen savers.

14. RCC software should be installed on the root level of the drive you choose to install it on.

15. Microsoft .net framework 3.5 sp1 and 4.0 and 4.5 is required to be installed.[15]

Network Workstations

1. Windows 10, Windows 8 or 8.1 Professional or Enterprise, Windows 7 Professional, Enterprise and Ultimate Editions; Both 32 and 64 bit versions of Windows 7 supported[16].

a. Window 7 Home, Windows Vista all versions are not supported.

b. RCC software is not supported on Windows XP, 2000, ME, 98 or older.[17]

2. Pentium i5 processor minimum, i7preferred.[18]

3. 8gb or more memory..[19]

4. Minimum 5gb[20] of free hard drive space for RCC software. [21]

5. Mapped drive to RCC programs and data on server (R:\ preferred).

6. Each user on the network needs a unique user name when they log into Windows.

7. Each workstation needs a c:\temp folder. Please create one.

8. Microsoft .net framework 3.5 sp1, 4.0 and 4.5 are required. [22]

9. RCC Recommends using at least 1024x768 or greater desktop resolution for best program viewing.

10. A separate video adapter with its own processor and 512mb of memory preferred.[23]

The Printers

1. Shared and installed so that all the computers can print to each printer. “Auto” installed printers in Windows do not work. Auto printers should be deleted and disabled. Printers must be installed manually.

2. RCC recommends using Okidata printers if you are using continuous feed printers. Impact printers should be run in IBM compatibility mode whenever possible.

3. RCC only supports ink and laser printers that use the PCL 5e or 6 printer languages. [24]

4. The Fuel Distribution System’s standard continuous feed statements require a 132-column printer.

Interfaces with other software:

RCC interfaces with Quickbooks versions: 2006, 2008, 2010, 2012 and QBOE (online edition) [25]

RCC interfaces Mappoint 2006, 2009, 2010, 2011 and 2013 [26]

Letter wizard interfaces with Word versions: 2007, 2010, 2013.[27]

RCC interfaces with Outlook versions 2007, 2010 and 2013 - both 32 and 64 versions.[28]

*Microsoft Small Business Server additional information:

Microsoft Windows Small Business Server (SBS) can cause significant problems when it hosts the RCC program. While performing many useful functions, it does not work well as a file server for RCC data. The majority of users that choose to use SBS with the RCC software experience network drops and data corruptions. These errors appear to the users as I/O errors, Signal Traps, “Signal 11 …”, false record locks, “Windows Manager failure”, “… not a valid tab item”, or similar type errors. These errors may or may not leave errors in the system error logs. In the event of these types of errors, it is the system vendor’s responsibility to resolve the issue.

Windows Small Business Server is intended to meet your Microsoft BackOffice needs at a cost that is significantly less than if you purchases all the Microsoft products separately and installed those products on Window Server Standard. However, in our opinion, it is not intended to be the only server needed for all your computing needs. If you do have use for SBS in your office, the RCC software must be hosted on another server with a RCC recommended version of Windows to be supported by RCC.

Guidelines for setup and continuing support if you purchase your system from another vendor:

If your system is purchased through a third party vendor, RCC expects that vendor to do all installation, configuration, maintenance and upgrades. If, as a last resource, RCC is needed to setup, configure and/or upgrade the system, the following charges will apply:

Server(s) : Minimum 4 hours at double standard support rate^*

Workstation(s) : Minimum 2 hours at double standard support rate*per workstation

Additional time and material is billed at double standard support rate. If there is travel involved, you will be billed double standard support rate plus travel expenses.

^* Note: this rate is for system support of third party systems purchases only. Third party systems purchases do not affect your RCC software support rate. Please call RCC for a current rate schedule.

Please feel free to contact our sales department for any additional information at 800/ RCC-ONLY (800/ 722-6659).

[4] Updated 3-22-2012. Stand-alone means no other standalone network application should be running. Neither should MS Exchange or MS SQL be running on the same server. SQL instances for ArchiveXpress or backup software only are permitted. Please contact TECH support at RCC if you have questions on this matter.

[8] Updated 4-7-2016. UNC paths for RCC installs not currently supported. However, UNC path installs can be configured manually with RCC Tech support. Citrix does have some limitations when used with RCC.

[22] Added 10-03-2013

PSI/Web2b support note removed 5-2-11 as they are no longer able to process transactions.