Mutual Contacts

Memos/Documents

Mutual

Technical

Barb Brandt Jason Buetow
Carolyn Davolt Adam Dillon
Niles Deden Justin Braegelman
Nathan Kriese Ben Carlson
Carrie Gilbertson  

 

General Support Information

 
 

Fax: 320-365-4435
Phone: 877.RCC.MIP1
(877.722.6471)

Hours of operation:
8AM - 5PM CST(Monday- Friday)

 

   


PCI Compliance This document shows RCC passing PCI Compliance standards.

Hardware Memo Hardware recommendations and requirements to efficiently run your RCC software.

Backup Memo Best practices to retain your most important data regarding your RCC software.

Additional Memos Year End, Tax Tables, and Payroll memos. CLUE instructions as well as other miscellaneous memos.

Archive Memo Archive Express backup directions to ensure that your paperless office system is backed up.

Support Guideline RCC's support guidelines for customer follow-up regarding your most important issues.

FTPS AnyClient Your guide to uploading and transmitting files with RCC support personnel via secure communications.

Install MIPS PDF guide to installing your Mutual Insurance Processing System disks from beginning to end.

Install Synergy PDF guide to installing your SynergyDE Framework to run the Mutual Insurance Processing System.

System Debugging This guide will assist you in troubleshooting network and system related errors interfering with RCC.

CASPOL Fix CASPOL is a tool used to assist in displaying the new RCC graphical user interface.

RCC Help File This program will allow you to run the RCC Help system over your local network.

Anti Trust Policy RCC's customer Anti Trust Policy regarding current customers.

Synergy Hotfix This latest SynergyDE hotfix update can be applied if you are experiencing SynergyDE related errors.