MEMO : XO010
ORIG
DATE : 09/29/2009
LAST
TO :
ArchiveXpress Customers
FROM : Jason A Buetow
SUBJECT : Backing
up ArchiveXpress Images and data
Requirements:
1.
ArchiveXpress 2.0 or later (referred to as AX)
2.
A backup system capable of backing up SQL
databases
3.
A writable optical drive (CD or DVD writer)
Who is this memo for:
1.
Managers or persons in charge of computers
at companies running AX.
2.
IT consultants/System Vendors for RCC
Customers using AX.
Introduction:
ArchiveXpress stores information in two places. The first
is the images themselves. The second is the data pointers for the images. The data pointers are stored in an SQL
database. Both the images and SQL database need to be backed up at the same
time in order for a good restore of AX data to be done.
Backing up images:
Your RCC backup should include both the \rcc\ax_imaging and \rcc\d1 folders. If those folders,
and all subfolders are included in your backup, then you can be sure the images
are being backed up properly. (Please note, if you have more than one set of
data, please check with RCC to be sure all your datasets are included in your
backup. The folder names may be \rcc\B001\ or \rcc\D2, etc.
Backing up the SQL database.
The AX SQL databases are small. However, if you do not
back them up, your images have no value. So, please be sure the SQL databases
are backed up. There are two sets of files that need to be backed up: AXSystemDB and D1. Both need to be selected for backup.
These files can be in one of two locations: c:\program files\Microsoft SQL
Server\MSSQL.1\MSSQL\data or x:\rcc\AX_Imaging. Please make sure the data files
are selected for back up.
Backup
up to CD/DVD.
AX has its own backup feature built into it. It backs up a
“legal copy” to non-rewritable CD or DVD. All Insurance companies SHOULD be
using this function. Propane companies can use their discretion on using this
function. The feature will back up all the images you’ve added to AX since the
last CD backup. It will also save a complete copy of the SQL database to the
disk. Please contact your RCC Software Support staff if you have questions on
running this optical disk backup.
If you would like RCC Tech
support to check your AX backup, or any other backups, please contact us and we
will be happy to do so.