Family Orientated

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The RCC North building is located directly across the street from the public elementary school and on the other side of the street is the private elementary school, which educates students from three surrounding towns. Every morning between September and June when the RCC north office staff begin to arrive at work, we share the small city street in Bird Island with school buses and parents dropping children off for school. Driving past these buildings and seeing the families on a daily basis is a motivating reminder of a fundamental pillar of RCC… Being a family orientated business. As some examples: we are a family run business, we consider every employee a part of our family, and we treat all our customers as family. This is truly what makes RCC the industry leader of support.

In 1952, Fabe Sheehan started a small propane company in Bird Island, MN and named it Sheehan’s Gas Company. As the propane company grew, as is common with small businesses, the family became extremely involved. Whether that involvement was forced or voluntary may be a matter of opinion among his wife, Lorraine, and their eight children. If you were to ask any of the eight Sheehan children what their fondest childhood memories are, it would always include riding with Fabe in the bulk truck. Fabe always preached a key business model to his children and that was service. Providing excellent and timely service creates lifelong customers. The ability and willingness to do anything to make those customers happy is what makes them a family. The 3 youngest Sheehan children (Kevin, Susie, and Brian) took this business model to heart.

Over the years, one of the Sheehan children (Mike) took over Sheehan’s Gas Company for Fabe. Starting in 1979, Brian and Kevin set up shop with a computer in the back room of Sheehan’s Gas Company with the intent of making life a little easier for their dad Fabian and brother Mike. As the years moved on the computers became smaller and RCC grew larger. Along the way, their sister Susie came on board as a mediator between the two brothers. Acquisitions happened and additional staff were brought on board which continued to grow the RCC family. Today, there are 53 staff in 3 main offices (Bird Island, MN, Birmingham, AL, and Portland, ME). If you are interested in meeting any of our employees, browse through the ‘contact us’ area of our web page or better yet come to one of our RCC seminars to meet some of the staff in person!

RCC HEader

If anyone is interested in signing up for our summer seminars, contact our sales department (sales@rccbi.com). The scheduled locations for the 2018 seminars are listed below:

  • Atlanta, Georgia – April 5th – 6th
  • Reno, Nevada – May 15th-16th
  • Minneapolis, Minnesota - June 11th – 14th

Through the training process our staff and customers many times develop a bond that makes both parties truly feel this family feeling.

RCC would like to thank all those in our large family of staff, customers, and vendors. It is truly amazing watching RCC grow and adapt as the years have gone on. We couldn’t have done this without all of you!

Employee Weekly Profile – Kevin Sheehan

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Kevin Professional

 

 

 

 

Random Kevin facts:

  • His perfect weekend would consist of crashing, getting work done around home and reading
  • He has interests in anything computers as well as watching the TV show ‘Survivor’ and reading historic books for origin of US.
  • His favorite TV show growing up was ‘Hogan’s Heroes’
  • Loves Fruit Loops
  • Has an Australian Cattle Dog (Blue Heeler). Qbert likes to visit the RCC office when Kevin comes to work.

Kevin Sheehan is one of the original founders of Rural Computer Consultants. RCC was started back in 1979 (37 years ago). However, his experience in the propane industry can be traced back to being 8 years old and spending his time minding the Sheehan’s Gas office on Saturdays. While growing RCC into the business it is today, he has had many roles within the company. These range from programming to salesman. Of all the roles he’s played in bringing RCC to the company it is today, his favorite has been programming. If Kevin was in complete control and could do anything he wanted (without repercussions) for one day, he states the one change he would make would be to remove his brother Brian Sheehan from the office (joking). However, the third sibling Susie would not allow this to happen.

Before Kevin started up RCC, he worked in the data processing field. This work ranged from being an employee for the largest turkey conglomerate in the world to teaching a college class about data processing. At one time he even worked for a company that built the biggest and most powerful computers in the world. I guess you could say he has always had a knack for computers and data processing.

One of Kevin’s biggest passions is the Minnesota Wild. When asked what he would do if he could have any job in the world he says, “I cannot think of anywhere or anything better than RCC, unless I could be owner of the Minnesota Wild hockey team!”

Hockey runs deep in Kevin’s family as well. Each of his 3 children all played hockey at one point in their lives. Dan, age 39, played on the first hockey team for his high school and ran cross-country. He is now in the tech industry.  Tessa, age 32, played on the first girl’s high school hockey team as well as danced. She is currently working for a large retailer at their corporate headquarters. Erin, age 25, played hockey as well and ran cross-country. She now teaches hockey to youth.  Notice all of Kevin’s children are 7 years apart. That must be Kevin’s lucky number. Kevin has been married for 34 years after first meeting his wife as they were both walking down the street. After they passed each other they both turned back to get a second look. It may not have been love at first sight but it was most certainly love at second glance.

Kevin Family

Nancy Mathison

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Nancy Mathison
Fuel Support
nmathison@rccbi.com

  • At which store would you like to max-out your credit card? 
    Answer: Menards or Hobby Lobby
  • What was your favorite TV show when growing up?
    Answer: Cheers
  • Can you play any instruments? 
    Answer: Piano, clarinet, bass clarinet
  • What is your favorite cereal? 
    Answer: Can I get eggs & toast?
  • What was the worst punishment you received at school? 
    Answer: I “reflected” some hours in detention.  All resulting from scenarios when other individuals did not appreciate my gift to gab, laughter or sarcastic spirit.
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer: If I hang it; #TeamUnder.  But I’m never going to complain when there is toilet paper on the roll.
  • Do you have any pets? 
    Answer: Can I count my Owl Collection?
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer: Norway
  • What is your favorite family tradition? 
    Answer: Camping/time at the lake.
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer: My grandma always said – “never leave the house without putting on a little lipstick.”  And wise words of my father – “we all put our pants on one leg at a time.”
  • How would you spend one million dollars? 
    Answer: Cautiously, but I can’t spend it when I’m dead.
  • What is the best thing about working at RCC? 
    Answer: Never dull and always more to learn and do. 

Ryan Olsen

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Ryan Olsen
Programming

  • At which store would you like to max-out your credit card? 
    Answer: Cabela’s
  • What was your favorite TV show when growing up?
    Answer: The Dukes of Hazzard.
  • Can you play any instruments? 
    Answer: According to my high school band teacher, the answer is “no”.
  • What is your favorite cereal? 
    Answer: Rice Crispies, because you can make treats if you add marshmallows and chocolate chips.
  • What was the worst punishment you received at school? 
    Answer: There was this one time when a teacher looked at me crossly… I will never forget that look.
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer: Over
  • Do you have any pets? 
    Answer: Me, no. My kids though, have a dog, a rabbit, and horses.
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer: Italy, or maybe the Caribbean…
  • What is your favorite family tradition? 
    Answer: Sleeping in on Saturday mornings.
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer: ”Do what I say, not what I do”.
  • How would you spend one million dollars? 
    Answer: I would be responsible and pay off my house, the rest would go towards toys.
  • What is the best thing about working at RCC? 
    Answer: The people and the food.   

Tom Neubauer

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Tom Neubauer
Sales
tneubauer@rccbi.com

  • At which store would you like to max-out your credit card? 
    Answer: Scheels
  • What was your favorite TV show when growing up?
    Answer: MASH
  • Can you play any instruments? 
    Answer:  Trumpet
  • What is your favorite cereal? 
    Answer: Cheerios
  • What was the worst punishment you received at school? 
    Answer: Locker room clean up.
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer: Over
  • Do you have any pets? 
    Answer: Dog- McCoy
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer:  Asia
  • What is your favorite family tradition? 
    Answer:  Deer hunting all together.
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer:  You can’t learn anything with your mouth moving.
  • How would you spend one million dollars? 
    Answer: Pay bills and then give most of it away.
  • What is the best thing about working at RCC? 
    Answer:  Kind co-workers.

Ben Carlson

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Ben Carlson
Technical Support
bcarlson@rccbi.com

  • At which store would you like to max-out your credit card? 
    Answer: None, if I am responsible for the bill … that is just foolishness.
  • What was your favorite TV show when growing up?
    Answer: Cartoons in general (Looney Toons)
  • Can you play any instruments? 
    Answer: Trumpet
  • What is your favorite cereal? 
    Answer: Honey Bunches of Oats
  • What was the worst punishment you received at school? 
    Answer: Detention
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer: The correct way (Over)
  • Do you have any pets? 
    Answer: 1 Dog; 2 Cats
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer: The Maldives
  • What is your favorite family tradition? 
    Answer: “The Briefcase” (Mystery gift passed around annually as a gag Christmas gift)
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer: Do your best (Cliché and simple, I know, but good advice nonetheless)
  • How would you spend one million dollars? 
    Answer: Invest most of it; take a vacation (Do I have to tell my wife about it?)
  • What is the best thing about working at RCC? 
    Answer: Free Minnesota Wild Tickets! GO Wild!

 

Brenda Hedeen

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Brenda Hedeen
Accounting
bheedan@rccbi.com

  • At which store would you like to max-out your credit card? 
    Answer: Amazon.com endless shopping options
  • What was your favorite TV show when growing up?
    Answer: Little House on the Prairie
  • Can you play any instruments? 
    Answer: Piano and drums
  • What is your favorite cereal? 
    Answer: Lucky Charms
  • What was the worst punishment you received at school? 
    Answer: Can’t answer that, don’t want my kids to follow suit.  Ha ha
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer: definitely over!
  • Do you have any pets? 
    Answer: Nope
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer: Europe
  • What is your favorite family tradition? 
    Answer: Getting together over 4th of July at Lake Ripley, Litchfield MN with family
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer: Learn to pick your battles, don’t sweat the small stuff
  • How would you spend one million dollars? 
    Answer: Very carefully
  • What is the best thing about working at RCC? 
    Answer: Family values, good balance of work and family life

Kathleen Saunders

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Kathleen Saunders
Fuel Support
ksaunders@rccbi.com

  • At which store would you like to max-out your credit card? 
    Answer:  Best Buy
  • What was your favorite TV show when growing up?
    Answer:  Dallas
  • Can you play any instruments? 
    Answer: yes; drums, sax and guitar
  • What is your favorite cereal? 
    Answer:  Chia and coconut granola
  • What was the worst punishment you received at school? 
    Answer:  after school detention
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer:  the only way, over
  • Do you have any pets? 
    Answer:   of course a home isn’t a home without them!  2 cats and 1 dog
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer:  Australia
  • What is your favorite family tradition? 
    Answer:  Easter Egg hunt for all ages.
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer:  You have to know someone through all seasons.
  • How would you spend one million dollars? 
    Answer:  Buy an RV to drive around the USA.  Hopefully more successful than Clark Griswold’s vacations!
  • What is the best thing about working at RCC? 
    Answer:  The challenge of software support!

 

Brett Welsh

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Brett Welsh
Programming

  • At which store would you like to max-out your credit card? 
    Answer: Cabela’s
  • What was your favorite TV show when growing up?
    Answer: Rocket Power
  • Can you play any instruments? 
    Answer: Yes
  • What is your favorite cereal? 
    Answer: Reese’s Puffs
  • What was the worst punishment you received at school? 
    Answer: N/A
  • Which way does your toilet paper hang on the wall – over or under? 
    Answer: Under
  • Do you have any pets? 
    Answer: No
  • If you could visit anywhere in the world you’ve never been, where would you go? 
    Answer: Dubai
  • What is your favorite family tradition? 
    Answer: Sushi with the fam on Christmas day.
  • What’s the greatest bit of advice a parent or mentor has given you? 
    Answer: “You can’t be common, the common man goes nowhere; you have to be uncommon” – Herb Brooks
  • How would you spend one million dollars? 
    Answer: Very carefully
  • What is the best thing about working at RCC? 
    Answer: Employee perks, and the awesome co-workers!

 

Sara Barksdale

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Sara Barksdale
Programming

  • At which store would you like to max-out your credit card? 
    Answer: Amazon
  • What was your favorite TV show when growing up?
    Answer: Boy Meets World
  • Can you play any instruments?
    Answer: I used to play bass guitar in a cover band, but I wasn’t very good.
  • What is your favorite cereal?
    Answer: Fruity Pebbles
  • What was the worst punishment you received at school?
    Answer: I had a letter sent home to my parents in 4th But it was a misunderstanding, I swear!
  • Which way does your toilet paper hang on the wall – over or under?
    Answer: OVER – it’s the only way.
  • Do you have any pets?
    Answer: 2 pups: Milly and Jackson
  • If you could visit anywhere in the world you’ve never been, where would you go?
    Answer: I’d love to go on a hiking and camping trip to Ireland.
  • What is your favorite family tradition?
    Answer: Waking up and opening presents from “Santa” on Christmas morning at my parents’ house. My sister and I are adults now but the tradition still lives.
  • What’s the greatest bit of advice a parent or mentor has given you?
    Answer: I remember being told in grade school to “think before you speak.” It stuck with me and has really saved my butt through the years.
  • How would you spend one million dollars?
    Answer: I would renovate an old bus into a mobile home and travel around the country with my friends for a few weeks. Oh, and pay off some debt too.
  • What is the best thing about working at RCC?
    Answer: I am challenged every single day and I get to work with the best, most helpful staff in the world.